FAQs
Frequently asked questions
Trust: Accredited UK Class 1 merchants.
Delivery: We dispatch ALL our toys same day as ordered.
Price Promise: Find cheaper, we'll not only match their price but beat it, also a FREE gift will be enclosed within your order! Compliance: ICO & GDPR registered, we adhere to all their regulations & guidelines. Family Owned & Run: Have been adult online retailers since 2004.
We expedite all the products we stock ourselves, we do not use third party drop shippers to send out your goods, unlike so many other online retailers do. Your order will be sent out same working day as ordered if we receive your order before 15:00 GMT. Please visit delivery pages for your countries specific ETAs.
Discretion is paramount, as such rest assured your order will arrive in perfect condition & the knowledge that no third party will ever know what's inside!
We only use very thick, strong, plain double wall card board boxes. Kraft paper is used within the packing box to stop movement & protect your item(s) from transit damage.
The packing box is thoroughly taped up for additional security & durability whilst in transit. Finally the shipping label is applied to the box, your items will then arrive without delay.
(*all packing materials we use are 100% recyclable)
Yes your details are completely safe & secure:
GDPR compliant.
PCI / DSS compliant.
ICO® registered & compliant.
SSL secure encrypted website.
Buyer protection.
We do not have access to your payment details, online payments are processed via our payment gateway providers Square® & Paypal®.
Yes.
TPE / TPR masturbator
Use lukewarm water (not hot - heat can damage TPE / TPR).
Rinse out any fluids or lube as soon as possible after use.
Mild soap or toy cleaner.
Use unscented antibacterial soap or a TPE-safe sex toy cleaner.
Gently wash inside and outside with your fingers - avoid brushes or rough sponges since TPE / TPR tears easily.
Rinse thoroughly.
Make sure no soap residue remains, as it can degrade the material over time.
Dry completely inside & out.
Pat dry with a lint-free towel.
Then let it air-dry fully — especially inside. You can insert a rolled paper towel or a drying stick to help absorb moisture.
Never use a hairdryer or place it near direct heat.
Maintenance (After Drying)
When completely dry, dust the toy with renewal powder (avoid talc).
This prevents the TPE / TPR from becoming sticky or tacky.
Store in a cool, dry place, away from sunlight and heat.
Do not store touching other toys (especially silicone or PVC) - they can react and melt.
Use a cloth pouch, plastic bag, or its original case, lined with a soft cloth or powder-dusted bag.
Keep the toy in a neutral position to avoid deforming the material.
Cleaning: As soon as you’re done, rinse the toy under warm water to remove any fluids or lubricant.
Use mild soap or toy cleaner.
Apply a fragrance-free antibacterial soap or a toy cleaner made for silicone products.
Avoid harsh detergents, alcohol, bleach, or anything oil-based - these can damage the silicone.
Gently clean the interior and exterior, using your fingers or a soft brush if the texture is complex.
Rinse thoroughly to make sure no soap residue remains — it can cause irritation later.
Pat dry with a lint-free towel, then leave it to air-dry fully in a clean, ventilated area.
Moisture left inside can lead to mold or bacterial growth.
You can pop in the dishwasher. Place it in the top rack of a dishwasher (no detergent, heat dry off).
Storage:
Only store once completely dry inside & out.
Use a Soft Bag or Container.
Store in a cloth pouch, zipper bag, or clean plastic box to keep dust off.
Avoid letting it touch other toys (especially ones made of TPE, jelly, or rubber), since those materials can react and damage silicone.
Cool, Dark Place: Keep it out of direct sunlight and heat, which can degrade the silicone over time.
If the surface feels tacky after drying, a light dusting of renew powder can help keep it smooth.
Caution:
Always use water-based lubricant with silicone toys.
Silicone-based lubes can chemically react and damage the toy’s surface.

